Privacy Policy

Welcome to Pure Performance HQ. We are committed to protecting your privacy and ensuring a secure online experience. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us in other ways.

Information We Collect
We may collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, and postal address.
• Payment Information: Credit card details and billing information processed through our payment processors, Safesave, Integrapay and Square. We do not have access to your specific details that are stored on file as they are encrypted.
• Demographic Information: Age and gender

How We Use Your Information
We use your information to:

• Provide Services: Process registrations and enrolments, manage class schedules, and communicate with you about your classes and events.
• Marketing and Promotions: Send you updates and information about your enrolment and related events (you can opt-out at any time).
• Administrative Purposes: Handle billing, customer support, and other operational needs.

How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information. These include:

• Encryption: Protecting data transmission through encryption technologies.
• Access Controls: Limiting access to personal information to authorised personnel only.
• Secure Storage: Using secure servers and databases to store your data.

Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following cases:

• Service Providers: We may share information with trusted third parties who assist us in operating our studio and providing services, including our payment processors and our CRM provider Jackrabbit. These third parties are contractually obligated to protect your information and use it only for the purposes specified.
• Legal Requirements: We may disclose information if required by law or to protect our rights, privacy, safety, or property.

Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to enhance your experience. You can manage your cookie preferences through your browser settings.

Your Rights
You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain conditions.
• Opt-Out: Opt-out of receiving marketing communications from us.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Pure Performance HQ
[email protected]
9 Chard Road, Brookvale NSW 2100